Effective Date: 17 September 2026
Last Updated: 17 September 2026

ZORO E-Commerce (“ZORO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using the ZORO mobile application, website, and related services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

By accessing or using ZORO, you agree to the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect the following categories of information:

a. Account Information

When you register or use the app, we may collect:

• Name
• Mobile number
• Email address, if provided
• One-Time Password (OTP) verification details
• Account authentication and login information

b. Delivery Information

To process and deliver your orders, we may collect:

• Delivery address
• Pincode
• Landmark
• City, state, and country
• Contact number
• Delivery instructions

c. Location Information

With your permission, the app may access your device location to:

• Identify your current delivery location
• Suggest or select delivery addresses
• Check product or delivery availability in your area
• Help delivery partners complete your order

You may disable location access through your device settings. However, certain location-based features may not function properly.

d. Order and Transaction Information

When you place an order, we may collect:

• Products purchased
• Order quantity and amount
• Order date and delivery status
• Applied offers, discounts, and coupons
• Payment method
• Payment and refund status
• Order cancellation and return information

We do not directly store complete credit card, debit card, UPI PIN, CVV, or banking credentials. Online payments may be securely processed by authorized third-party payment service providers.

e. Device and Technical Information

We may automatically collect limited technical information, including:

• Device type and model
• Operating system and app version
• Device identifiers
• IP address
• App usage and diagnostic information
• Crash reports and performance information
• Push notification token

This information helps us maintain app security, identify technical problems, and improve performance.

f. Customer Support Information

When you contact customer support, we may collect your name, contact details, order details, messages, screenshots, or other information you voluntarily provide to help resolve your request.

  1. HOW WE USE YOUR INFORMATION

We may use collected information to:

• Create and manage your ZORO account
• Verify your mobile number using OTP
• Process, confirm, and deliver your orders
• Assign orders to delivery partners
• Provide order status and delivery updates
• Process payments, refunds, and cancellations
• Provide customer support
• Send transactional notifications, SMS messages, or alerts
• Detect and prevent fraud, misuse, and security threats
• Improve our products, services, and user experience
• Diagnose app errors and performance issues
• Comply with applicable legal and regulatory obligations

Promotional messages will be sent only when permitted by applicable law. You may opt out of promotional communications while continuing to receive essential order and account-related communications.

  1. APP PERMISSIONS

Depending on the features you use, ZORO may request access to:

• Location – to identify and manage delivery locations
• Notifications – to send order, delivery, payment, and account updates
• Camera or Photos – if you choose to upload an image for a profile, support request, or other available feature
• Internet and Network Status – to connect the app with our services and identify connectivity issues

Permissions are requested only when required for a relevant feature. You can manage permissions through your device settings.

  1. HOW WE SHARE INFORMATION

We do not sell or rent your personal information.

We may share relevant information with trusted parties only when required to provide our services, including:

• Delivery partners, for completing deliveries
• Sellers, stores, or fulfilment partners, for processing orders
• Payment gateways and financial service providers
• Cloud hosting, analytics, notification, and technical service providers
• Customer support service providers
• Government authorities or law enforcement agencies when legally required

Delivery partners receive only the information reasonably necessary to complete an assigned delivery, such as your name, delivery address, contact number, and order details.

Our service providers are required to handle information securely and use it only for the services they provide to us.

  1. THIRD-PARTY SERVICES

ZORO may use third-party services for features such as:• Online payment processing


• Push notifications
• Maps and location services
• Crash reporting

These third parties may collect and process information according to their own privacy policies. We encourage you to review the privacy policies of the applicable service providers.

  1. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain transaction and order records
• Resolve disputes and customer support requests
• Prevent fraud and security incidents
• Fulfil legal, tax, accounting, and regulatory requirements

When information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no electronic storage or internet transmission method is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for protecting access to your mobile device, OTP, PIN, and account. Do not share your OTP or account credentials with anyone.

  1. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have the right to:

• Access the personal information associated with your account
• Update or correct inaccurate information
• Opt out of promotional communications
• Request deletion of your account and associated personal information
• Contact us with privacy-related questions or complaints

Some information may be retained after an account deletion request when required for legal, taxation, fraud prevention, dispute resolution, or regulatory purposes.

  1. ACCOUNT DELETION

You may request deletion of your ZORO account and associated personal information by:

• Using the “Delete Account” option available within the ZORO app, if provided; or
• Contacting us through the email address listed in the “Contact Us” section below

When submitting a deletion request, please use your registered mobile number or email address so that we can verify account ownership.

After verification, we will process the request within a reasonable period. Certain order, payment, invoice, fraud prevention, or transaction records may be retained when required by applicable law.

  1. CHILDREN’S PRIVACY

ZORO is not intended for children under the minimum legal age required to independently use online services in their jurisdiction.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information without proper authorization, please contact us so that we can review and remove the information where required.

  1. LEGAL DISCLOSURE

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable laws or legal processes
• Respond to requests from authorized government agencies
• Enforce our terms and policies
• Investigate suspected fraud, abuse, or security incidents
• Protect the rights, property, or safety of ZORO, our users, delivery partners, or the public

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.

Any updated policy will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy regularly.

If material changes are made, we may provide additional notice through the app or other appropriate communication methods.

  1. CONTACT US

If you have any questions, concerns, complaints, or account deletion requests regarding this Privacy Policy, please contact:

 

Business Name: Zoro online delivery 
App Name: ZORO
Email: ventureszoro@gmail.com
Phone Number: 9677666771
Business Address: No7, Sridevi Nagar,P&T Colony street,Koundampalayam, Coimbatore - 641030
Country: India